Retracting Sent Email

Use Delete from All Mailboxes to retract a sent item from the recipient’s Mailbox. You can retract a mail or phone message from those recipients who haven’t yet opened the item. You can retract an appointment, reminder note, or task at any time. However, items that have been sent across the Internet to other email systems cannot be retracted.

  1. Click the Sent Items folder in the Folder List.

  2. Select the item you want to retract, then click Delete From All Mailboxes.

  3. (Optional) Add a comment.

  4. Click OK.

To see which recipients have opened your message, right-click the item, then click Properties. Email cannot be retracted if it has already been opened.

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